Call it a “no shert, Shitlock” moment but Wal-Mart is suspending the Scan and Go program. From the article:
Apparently, the technology didn’t work for Walmart’s customers. “It took Walmart almost a year to figure out what the rest of us already know: you can’t convince customers to do the job of a cashier just because you don’t want to pay for the work, especially when eliminating cashiers doesn’t result in more convenient shopping,” says Making Change at Walmart (MCAW) director, Randy Parraz.
Now, that’s probably a big part of the problem but I’m also on a number of Wal-Mart groups on Facebook and the sentiment has been this: the amount of shrink that most stores have been dealing with has gone through the roof ever since this idea was introduced. But that’s not the only problem.
And it might have added to the retail giant’s customer satisfaction problem, which remains at record low levels recently.
I’m pretty sure I know why Wal-Mart is having that problem. It’s because most of the associates don’t care, aren’t paid enough to care or are treated like such utter shit that they give up caring. You think I kid? I did a thirteen year stint in that hellhole and I can tell you; most managers in the store would rather fire you than look at you. A good number of managers will manufacture ways to fire someone, if given the chance. That’s not a joke.
It also doesn’t help that the Walton family does not like the idea of paying for a “professional” cashier.
Meanwhile, Walmart has to take a close look at the three tenets of its business model of large stores, low-paid labor and everyday low prices – tenets that may no longer be compatible with each other.
They will, eventually. But by the time they do, it’ll be too late. Just trust me on that one.