I mentioned on Friday that I was switching my cell phone from TracFone to Mint Mobile. My SIM card arrived on Saturday. Prime took care of everything that evening. It took about forty five minutes or so, from SIM card installation to setting up my new voice mail, but it’s done. I’m finally away from TracFone. Already, things seem to be going smoother.
Saturday night was the first time I’ve ever had things go smoothly with my phone. My very first phone activated just fine, but when I tried to add units, they wouldn’t load. We had to go through customer service to get it taken care of, and the representative all but accused me of lying about the situation.
That really should have been permanent strike one, but I let it go.
Things were good for a while, but my phone became obsolete and I was sent what I called a “dumb phone”. Basically, it wasn’t a smartphone, but it had internet capabilities. It was from Alcatel. We were told there was a few easy steps to get it activated and set up, so Prime tried to take care of it.
The phone wouldn’t activate. We had to go through customer service. Again.
I had that phone for a couple of years, then it met the business end of Prime’s foot when it fell out of my pocket. So, I decided to upgrade and get an actual smartphone. I got the phone, we got an SD card for it, and again, there were several easy steps to take to activate the phone.
You can see where this is going.
It was yet another call to customer service. But finally, my phone was working.
However, the problems didn’t stop there. I had data simply evaporate when I used it at work. Two gigs disappeared in the span of twenty four hours. According to TracFone, I had used it all, even though I had double checked before turning my data off and saw that I had 1.15 gigs left. I bought a card and tried adding a gig to my phone, only to find that the code didn’t work and I never got the data added. Again, according to TracFone, it was added. Because I already had a gig of data on my phone. Prime enrolled me in an auto-renew plan to save us some money. It didn’t auto-renew. Instead, my phone was deactivated. Twice. The second time that happened, I told Prime that I wanted a refund. TracFone refused. But Friday was the final straw.
If things had gone well, TracFone would be getting an extra ten dollars a month from me. But according to them, the problem was with our payment. Prime pretty much said bullshit on that. Considering how he tried to get this on my REDCard, which could have easily handled the charge, but that wasn’t accepted, this was on TracFone.
So yeah, done. If Mint Mobile doesn’t work out, there’s Cricket. Or Boost. I have other options. But I will never go back to TracFone ever again. And I can’t recommend them to anyone.
That means no Straight Talk or NET10 either, since they’re part of TracFone. But I think I can handle that.