There’s been a lot of missed items that have come through the self checkouts. We’ve been catching most of them at the door, but we can only do so much.
One of my coworkers has a theory: the amount of shrink from six self checkouts is less than hiring six cashiers and cashier assistants. To Costco, it makes better sense to eat the cost of the shrink rather than pay employees.
She’s probably right, which is disappointing. Because it’s straight from Walmart’s playbook.
Walmart considered the self checks nothing but pure profit, as they only required one cashier to run them. Four registers manned by one cashier was nothing but profit for Walmart. Costco is probably thinking the same thing.
That could be a problem.
Walmart was the number one retailer when I was working there, but not so much now. They are no longer the number one seller of apparel. That distinction now belongs to Amazon. Although Walmart is claiming to be the number one seller of toys, Amazon seems to be catching up with them. Costco is growing, yes, but so was Walmart while I was there. At least, until I was termed. After I was termed, Walmart started to close stores, the opposite of what they had been doing. In all the years I cashiered at Walmart, they were opening new stores. We were growing, management kept saying. It was a good thing!
But every year, I said the opposite: you can inflate a balloon only so much before it bursts. I knew it was a matter of time, but the bubble would pop.
That started to happen after I was terminated. I’m afraid it might be happening to Costco. If Costco is willing to simply eat the cost of shrinkage from the self checkouts, then they’re willing to follow the other cost cutting measures that Walmart used.
I’m more than a little worried about this. Amazon is slowly draining Walmart and I fear that the same may happen to Costco.
I’m seeing it with Walmart, after all.